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The Remote: Troubleshooting

by GoPro ‎12-17-2020 09:15 AM - edited ‎12-17-2020 09:30 AM
If The Remote is unresponsive or not working properly, please try the troubleshooting steps below. 

The Remote freezes or becomes unresponsive


Restart The Remote
  • Press and hold the Mode Button and Shutter Button simultaneously for 8 seconds.

Charge The Remote

  • The Remote has a battery life of approximately 60 hours. That's a long time; so long that you might not ever think about charging it. If the remote isn't turning on, go ahead and give it a charge to see if that solves the problem.
 

Factory Reset

  1. Enter The Remote settings menu.
  2. Use the Mode Button to navigate to [Reset] and press the Shutter Button to select [Reset menu].
  3. Use the Mode Button to navigate to [Reset] and press the Shutter Button to select [Reset confirmation].
  4. The Remote will reset to its factory settings and then restart. 
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