by GoPro 09-30-2019 08:57 PM - edited 10-28-2020 08:38 AM
Quik for Desktop crashes or stops responding in Create Mode. This mostly occurs in computers running multiple graphics cards, and Quik for desktop is prioritizing the high performance NVIDIA or AMD card. *see example below
- Quik for Desktop - Windows
We currently only have a resolution if you are using a setup with multiple graphics cards in a Windows machine.
Please follow the steps below in order to resolve the issue in this instance:
- Right click the Quik desktop icon.
- Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
- Select Integrated graphics
Quik for desktop will open and you should be able to access Create mode with no issues.
What If There Is Only One Graphics Card Or if it is a Mac?
One graphics- First ensure the graphics driver is up to date
If you still need assistance contact Customer Support so that we can review your crash logs.