by GoPro 09-30-2019 09:34 PM - edited 02-04-2021 03:47 PM
GOPRO.COM RETURN INSTRUCTIONSIf you bought your product directly from GoPro on gopro.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it by following these steps:
- Use our self-service tool to begin your return. You'll need your email address and order number (found on your order confirmation email) to start this process.
- Safely package products along with a printed copy of the RMA form that was emailed to you.
- Write the RMA number on the outside of the box.
- When you drop the item off for shipping, please be sure to get a receipt. Keep this handy until the return is processed.
- In order to be eligible for a full refund, your return must be dropped off to the carrier within seven days of requesting an RMA . Late returns will not be accommodated.
Frequently Asked Questions
How long does the return process take? Upon receipt of your package, and pending approval, the cost of the item will be refunded via the same method used to purchase the product. We strive to process refunds as quickly as possible, but during peak processing times (such as Christmas and Black Friday), refunds may can take up to 30 days to be processed upon receipt from the warehouse.
I can't find my order number, what do I do? This number is found on you order confirmation email. If you can't find that, please contact us for assistance.
Can I check on the status of my return? No, refunds may can take up to 30 days to be processed upon receipt from the warehouse.
14530 Innovation Drive
Riverside, CA 92518
5804 AM Venray
51 Ubi Avenue 3
MONEY BACK GUARANTEE: (GoPro.com Purchases)
We want you to be totally psyched about the products you purchase from gopro.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund*. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on gopro.com.
*Money Back Guarantee excludes the following products: Karma with Hero5 Black, Karma for Hero5 Black, Flight Kit for Karma Grip, Karma Core, Karma Stabilizer, Karma Grip, and Karma Controller (collectively “Karma Products”). You may return undamaged Karma Products purchased from gopro.com within 14 days of receipt if you are not 100% satisfied. To qualify for a refund, return your Karma product in the ORIGINAL box, including device, charger, battery, instructions and other components. All merchandise must be in like new condition. Shipping charges may apply.