by GoPro on 10-03-2019 03:41 PM - edited 2 weeks ago
Manually install USB-compatible drivers on your computer so it can be recognized by the operating system and GoPro's desktop applications
- Go to the Microsoft Catalog Update page where you can download the Karma Grip drivers.
- Select and download the proper drivers for your Operating System. If you see duplicate options, just choose the driver that has the largest file size.
- A window will appear with the link to the file. Click the link and the file will begin to download. You can either keep the file in your downloads section, or move it to a location that you can easily find it in.
- Once downloaded, open the location where the file was saved and confirm that it is there.
- You may or may not need to extract contents from this file. To check this, right-click the downloaded file and see if there's an option to Extract or Extract All.
- If the option to extract is present, send its contents to the location of your choice.
- Next, connect your Karma Grip to your computer via the GoPro-branded USB cable. Do not turn on the device - just connect it and confirm that lights have appeared on the grip.
- Open the Device Manager on your computer and look for "libusb-win32 devices". Clicking the dropdown, you should see your Karma Grip.
- Right-click KarmaGrip Gimbal Controller and select Update Driver
- Select Browse my computer for driver software
- On the next window, click Browse and find the location where the USB driver is. Do not select the specific file itself-just the location it was saved to.
- Make sure the "Include subfolders" checkbox is checked, then click Next.