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GoPro Shipping Policy

by GoPro ‎09-30-2019 09:33 PM - edited ‎08-18-2020 03:40 PM
COVID-19 Notice: You may experience a 2-3 day delay on order processing. Please keep this in mind when referencing our time estimates below.

 

GoPro Shipping Policy FAQ


To which countries does GoPro ship?

All available international shipping locations are listed as options during checkout, however you can also reference this chart below:
 

CountryIs Tax Included in Item Price?*Are Taxes and Duties Included in my order total?Ships From 
ArgentinaNoYes - Landed costUSA
AustraliaYesYesUSA
AustriaYesYesUSA
BahamasNoYes - Landed costUSA
BelgiumYesYesEU
BermudaNoYes - Landed costUSA
BrazilNoYes - Landed costUSA
BulgariaYesYesEU
CanadaNoYes - Landed costUSA
Cayman IslandsNoYes - Landed costUSA
ChileNoYes - Landed costUSA
ColombiaNoYes - Landed costUSA
Costa RicaNoYes - Landed costUSA
CroatiaYesYesEU
CyprusYesYesEU
Czech RepublicYesYesEU
DenmarkYesYesEU
Dominican RepublicNoYes - Landed costUSA
EcuadorNoYes - Landed costUSA
EstoniaYesYesEU
FinlandYesYesEU
FranceYesYesEU
GermanyYesYesEU
GreeceYesYesEU
GuamNoYes - Landed costAPAC - Singapore
GuatemalaNoYes - Landed costUSA
Hong KongYesYesAPAC - Singapore
HungaryYesYesEU
IcelandNoYes - Landed costEU
IrelandYesYesEU
IsraelNoYes - Landed costEU
ItalyYesYesEU
JapanNoYes - Landed costAPAC - Singapore
KuwaitNoYes - Landed costEU
LatviaYesYesEU
LithuaniaYesYesEU
LuxembourgYesYesEU
MaldivesNoYes - Landed costAPAC - Singapore
MaltaYesYesEU
MexicoNoYes - Landed costUSA
MonacoYesYesEU
MontenegroNoYes - Landed costEU
NetherlandsYesYesEU
New ZealandYesYesAPAC - Singapore
NorwayYesYesEU
PeruNoYes - Landed costUSA
PolandYesYesEU
PortugalYesYesEU
QatarNoYes - Landed costEU
RomaniaYesYesEU
Saudi ArabiaNoYes - Landed costEU
SerbiaNoYes - Landed costUSA
SingaporeYesYesAPAC - Singapore
SlovakiaYesYesEU
SloveniaYesYesEU
South AfricaNoYes - Landed costEU
South KoreaNoYes - Landed costAPAC - Singapore
SpainYesYesEU
SwedenYesYesEU
SwitzerlandYesYesEU
TaiwanNoYes - Landed costAPAC - Singapore
ThailandNoYes - Landed costAPAC - Singapore
Trinidad and TobagoNoYes - Landed costUSA
TurkeyNoYes - Landed costEU
United Arab EmiratesNoYes - Landed costEU
United KingdomYesYesEU
United StatesYesYesUSA
VietnamNoYes - Landed costAPAC - Singapore
Virgin Islands (British)NoYes - Landed costUSA


* Are Taxes and Duties Included in my order total? = Duties, taxes, and carrier surcharges (“Landed Costs”) are included in your total. You will see them as a separate line item in the checkout process. No duties, taxes or carrier surcharges will be collected by the carrier on or before delivery. Please note, if you return the order after delivery, Landed Costs will not be refunded.
 

Will I be responsible for import duty, VAT (Value-Added Tax), or other taxes outside of the US?

Take a look at the chart above to determine whether or not VAT is included in the item price for your country. The column ‘Are Taxes and Duties Included in my order total?’ shows if Taxes and Duties are included with your order. These are either included in the total or you will see a separate ‘landed cost’ line item in cart/checkout. In both cases, duties, taxes, and carrier surcharges (“Landed Costs”) are included in your total. No duties, taxes or carrier surcharges will be collected by the carrier on or before delivery. For countries where we show ‘Yes - Landed cost,’ you will see a separate line item in cart/checkout that clearly shows what taxes, duties or surcharges are being charged to you. In these cases you, the customer, are the importer or record and therefore you must pre-pay all taxes, duties and surcharges. Please note, Landed Costs are non-refundable after import. If you return an order after import Landed Costs will not be refunded.


I am an international buyer. Will you mark my package as a gift so that I can avoid duty/VAT/import costs in my country?

We are sorry, but we cannot mark your package as a gift since this is unlawful and could jeopardize GoPro's ability to continue exporting products.


Can I ship my order to a PO Box (U.S. or International)?

Unfortunately, we cannot ship to PO Boxes.


Does GoPro ship to APO / FPO addresses?

We are sorry, but we are unable ship new sales orders to APO / FOP addresses.


How will I know when my order ships & can I track my package online?

As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a link to track delivery with UPS.


What is GoPro's cutoff for same day shipping?

For U.S. orders and orders outside of EU Shipping Zone: Same day shipping is offered for orders shipping to a U.S. address with UPS 2-Day or UPS Overnight selected during the checkout process.  The order will normally ship on the same day if received by 9:30am PST on business days (M-F, non holidays).

For EMEA Zone orders: The order will normally ship on the same day if received by 12pm-CET on business days (M-F, non-holidays) for same-day shipping.

 

How long will it take for my package to arrive?

The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see table below for estimated delivery windows & shipping options. Time estimates assume orders are placed before 9:30 AM PST, or 12:00 pm-CET in the EMEA shipping zone, on business days (M-F, non-holidays.)

  • UPS 2-Day, 2 business days
  • EMEA Zone Express Shipping, 1-3 business days
  • UPS Standard Overnight, next business day delivery
  • UPS Worldwide Expedited, 3-10 business days (varies by country)
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