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GoPro Shipping Policy

by GoPro GoPro on ‎09-30-2019 09:33 PM - edited 3 weeks ago

International Shipping: To which countries does GoPro ship?

GoPro ships to over 200 countries all over the world. All international shipping locations are listed as options during checkout.  Check out this page for a list of countries that we currently do not ship to.


International Shipping: Will I be responsible for import duty, VAT, or other taxes outside of the US?

We now ship to many EMEA/APAC countries from our EMEA/APAC shipping facility. For orders shipping to the EMEA/APAC shipping zone, VAT is included in the item price for some countries, but not for others.  Take a look at the below lists to determine whether or not VAT is included in the item price for your country.

EMEA Shipping Zone Countries:

VAT is included in the item price for the following EMEA countries:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Isle of Man
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

VAT is not included in the item price for the following EMEA countries.  Customers are liable for VAT upon delivery. 

  • Andorra
  • Bahrain
  • Belarus
  • Bosnia and Herzegovina
  • Faroe Islands
  • Georgia
  • Gibraltar
  • Guernsey
  • Iceland
  • Israel
  • Jersey
  • Kuwait
  • Lebanon
  • Liechtenstein
  • Macedonia
  • Moldova
  • Monaco
  • Montenegro
  • Oman
  • Qatar
  • San Marino
  • Saudi Arabia
  • Serbia
  • South Africa
  • Turkey
  • UAE
  • Ukraine

APAC Shipping Zone Countries:

VAT is included in the item price for the following APAC countries:

  • Australia
  • Hong Kong
  • Japan
  • New Zealand
  • Singapore
  • South Korea

Customers with shipping addresses outside of the U.S. and our EMEA or APAC shipping zone are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

International Shipping: I am an international buyer. Will you mark my package as a gift so that I can avoid duty/VAT/import costs in my country?

We are sorry, but we cannot mark your package as a gift since this is unlawful and could jeopardize GoPro's ability to continue exporting products.

Military Shipping: Does GoPro ship to APO / FPO addresses?

Yes! Please follow these instructions when entering your Shipping Address during checkout:

  • In the City field, enter APO or FPO, whichever applies.
  • In the State/Province field, select one of the following, depending on the Armed Forces region destination: "Armed Forces Americas" (AA), "Armed Forces Europe" (AE), or, "Armed Forces Pacific" (AP).
  • In the Country field, select "United States".

PO BOXES: Can I ship my order to a PO Box (U.S. or International)?

Unfortunately, we cannot ship to PO Boxes in the continental US. However, orders shipping to Hawaii, Alaska, Puerto Rico, Guam or US Virgin Islands will ship USPS Priority Mail. PO Boxes addresses are accepted for these locations only.

Shipping Cost: How is shipping cost calculated?

For many countries, we now offer a flat rate ground shipping option. Below is a summary of our flat rate shipping costs:

United States: UPS 2-Day and Ground- Free, UPS Next Day-$25

Canada: UPS Flat Rate - USD $20.00 

Australia: UPS 2 Day - Free, UPS Next Day - AUD $25

UK: UPS Standard- Free, UPS Expedited - £12.

EU Zone (except exclusions below): UPS Standard- Free, UPS Express - €11 to €14

Switzerland, Norway, Gibraltar, and Iceland: UPS Standard- Free, UPS Express - €24

United Arab Emirates: €55

For all other international destinations and for UPS Overnight, shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our warehouse in KY and your shipping address, and the shipping service requested.

Shipment Confirmation & Tracking: How will I know when my order ships & can I track my package online?

As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a link to track delivery with UPS.

Same Day Shipping: What is GoPro's cutoff for same day shipping?

For U.S. orders and orders outside of EU Shipping Zone: Same day shipping is offered for orders shipping to a U.S. address with UPS 2-Day or UPS Overnight selected during the checkout process.  The order will normally ship on the same day if received by 9:30am PST on business days (M-F, non holidays).

For EMEA Zone orders: The order will normally ship on the same day if received by 12pm-CET on business days (M-F, non-holidays) for same-day shipping.

Delivery Time Estimates: How long will it take for my package to arrive?

The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see table below for estimated delivery windows & shipping options. Time estimates assume orders are placed before 9:30 AM PST, or 12:00 pm-CET in the EMEA shipping zone, on business days (M-F, non-holidays.)

  • UPS 2-Day, 2 business days
  • EMEA Zone Express Shipping, 1-3 business days
  • UPS Standard Overnight, next business day delivery
  • UPS Worldwide Expedited, 3-10 business days (varies by country)

Times estimated based on our warehouse location in Louisville, KY.