|COVID-19 Notice: You may experience a 2-3 day delay on order processing. Please keep this in mind when referencing our time estimates below.|
GoPro Shipping Policy FAQ
- To which countries does GoPro ship?
- Will I be responsible for import duty, VAT (Value-Added Tax), or other taxes outside of the US?
- I am an international buyer. Will you mark my package as a gift so that I can avoid duty/VAT/import ...
- Can I ship my order to a PO Box (U.S. or International)?
- Does GoPro ship to APO / FPO addresses?
- How will I know when my order ships & can I track my package online?
- What is GoPro's cutoff for same day shipping?
- How long will it take for my package to arrive?
To which countries does GoPro ship?
All available international shipping locations are listed as options during checkout, however you can also reference this chart below:
|Country||Is Tax Included in Item Price?||*Are Taxes and Duties Included in my order total?||Ships From|
|Argentina||No||Yes - Landed cost||USA|
|Bahamas||No||Yes - Landed cost||USA|
|Bermuda||No||Yes - Landed cost||USA|
|Brazil||No||Yes - Landed cost||USA|
|Canada||No||Yes - Landed cost||USA|
|Cayman Islands||No||Yes - Landed cost||USA|
|Chile||No||Yes - Landed cost||USA|
|Colombia||No||Yes - Landed cost||USA|
|Costa Rica||No||Yes - Landed cost||USA|
|Dominican Republic||No||Yes - Landed cost||USA|
|Ecuador||No||Yes - Landed cost||USA|
|Guam||No||Yes - Landed cost||APAC - Singapore|
|Guatemala||No||Yes - Landed cost||USA|
|Hong Kong||Yes||Yes||APAC - Singapore|
|Iceland||No||Yes - Landed cost||EU|
|Israel||No||Yes - Landed cost||EU|
|Japan||No||Yes - Landed cost||APAC - Singapore|
|Kuwait||No||Yes - Landed cost||EU|
|Maldives||No||Yes - Landed cost||APAC - Singapore|
|Mexico||No||Yes - Landed cost||USA|
|Montenegro||No||Yes - Landed cost||EU|
|New Zealand||Yes||Yes||APAC - Singapore|
|Peru||No||Yes - Landed cost||USA|
|Qatar||No||Yes - Landed cost||EU|
|Saudi Arabia||No||Yes - Landed cost||EU|
|Serbia||No||Yes - Landed cost||USA|
|Singapore||Yes||Yes||APAC - Singapore|
|South Africa||No||Yes - Landed cost||EU|
|South Korea||No||Yes - Landed cost||APAC - Singapore|
|Taiwan||No||Yes - Landed cost||APAC - Singapore|
|Thailand||No||Yes - Landed cost||APAC - Singapore|
|Trinidad and Tobago||No||Yes - Landed cost||USA|
|Turkey||No||Yes - Landed cost||EU|
|United Arab Emirates||No||Yes - Landed cost||EU|
|Vietnam||No||Yes - Landed cost||APAC - Singapore|
|Virgin Islands (British)||No||Yes - Landed cost||USA|
Are Taxes and Duties Included in my order total?= Duties, taxes, and carrier surcharges (“Landed Costs”) are included in your total. You will see them as a separate line item in the checkout process. No duties, taxes or carrier surcharges will be collected by the carrier on or before delivery. Please note, if you return the order after delivery, Landed Costs will not be refunded.
Will I be responsible for import duty, VAT (Value-Added Tax), or other taxes outside of the US?
Take a look at the chart above to determine whether or not VAT is included in the item price for your country.
The column ‘Are Taxes and Duties Included in my order total?’ shows if Taxes and Duties are included with your order. These are either included in the total or you will see a separate ‘landed cost’ line item in cart/checkout. In both cases, duties, taxes, and carrier surcharges (“Landed Costs”) are included in your total. No duties, taxes or carrier surcharges will be collected by the carrier on or before delivery.
For countries where we show ‘Yes - Landed cost,’ you will see a separate line item in cart/checkout that clearly shows what taxes, duties or surcharges are being charged to you. In these cases you, the customer, are the importer or record and therefore you must pre-pay all taxes, duties and surcharges. Please note, Landed Costs are non-refundable after import. If you return an order after import Landed Costs will not be refunded.
In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
I am an international buyer. Will you mark my package as a gift so that I can avoid duty/VAT/import costs in my country?
We are sorry, but we cannot mark your package as a gift since this is unlawful and could jeopardize GoPro's ability to continue exporting products.
Unfortunately, we cannot ship to PO Boxes.
We are sorry, but we are unable ship new sales orders to APO / FOP addresses.
How will I know when my order ships & can I track my package online?
As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a link to track delivery with UPS.
What is GoPro's cutoff for same day shipping?
For U.S. orders and orders outside of EU Shipping Zone: Same day shipping is offered for orders shipping to a U.S. address with UPS 2-Day or UPS Overnight selected during the checkout process. The order will normally ship on the same day if received by 9:30am PST on business days (M-F, non holidays).
For EMEA Zone orders: The order will normally ship on the same day if received by 12pm-CET on business days (M-F, non-holidays) for same-day shipping.
How long will it take for my package to arrive?
The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see table below for estimated delivery windows & shipping options. Time estimates assume orders are placed before 9:30 AM PST, or 12:00 pm-CET in the EMEA shipping zone, on business days (M-F, non-holidays.)
- UPS 2-Day, 2 business days
- EMEA Zone Express Shipping, 1-3 business days
- UPS Standard Overnight, next business day delivery
- UPS Worldwide Expedited, 3-10 business days (varies by country)