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GoPro Camera Will Not Power On

by GoPro on ‎09-16-2020 07:49 AM - edited 8 hours ago
What's the issue?
Your GoPro camera will not power on. 

Where does it apply?
GoPro Cameras

How to fix it?
 
 

HERO10 Black, HERO9 Black, MAX, HERO8 Black


Follow these instructions to get your HERO10 Black, HERO9 Black, MAX, or HERO8 Black camera to turn on:
  1. Disconnect the camera from any external power source and remove the SD card.
  2. Remove the battery, wait 5 seconds and then reinsert battery.
  3. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  4. If there's no response, attempt to reset the camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and then attempt to get a response from the camera by pressing the Mode Button.
  5. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable.
  6. Watch for the front LED to flash within 5 seconds (it's fast, so be ready to watch)
  7. Let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the camera does not turn on, try using a secondary USB Type-C cable. 
  8. If the camera will power on, insert the battery and again look for the front LED to flash.
  9. Look for the front LED to turn on and stay on. This can take several minutes if the battery is severely depleted.
  10. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode button.
  11. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.
  12. If you are not able to power on the camera while unplugged, please contact GoPro Customer Support.
 

HERO7


Follow these instructions to get your HERO7 camera to power on again:
  1. Disconnect the camera from any external power source and remove SD card. If you are using a HERO7 Black, remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. Note: This step is only for HERO7 Black, if you have HERO7 White or Silver, proceed to Step 5. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the camera does not turn on, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

Fusion


Follow these instructions to get your Fusion to power on again:
 
1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
2. Press the Mode button (side) for 2-3 seconds to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screen).
3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
4. If still unable to get any sign of life from camera, remove and reinsert the battery, then connect Fusion to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging.
  • If the red LED does not illuminate:
    • Remove the cable, then battery from the camera. Wait for ≈5 seconds before proceeding.
    • Reinsert the battery then wait for ≈5 seconds before proceeding.
    • Reinsert the cable then give the camera ≈5 minutes for the red LED to illuminate. 
5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
7. If the camera is responsive, power the camera off, then connect the USB cable to illuminate the red LED and allow the camera to fully charge--you should be good to go!
 

HERO6 Black, HERO5 Black, HERO (2018)

Follow these instructions to get the HERO6 Black, HERO5 Black, or HERO (2018) to power on again:
  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
    • If the camera does not turn on, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

HERO5 Session, HERO Session

  1. Disconnect from any external power sources (i.e., not plugged into anything) and remove the SD card. 
  2. Press the Info/Wireless Button on the back of the camera to see if any information is displayed on the camera’s Status Screen. 
  3. If there is nothing displayed on the Status Screen, attempt to reset camera by holding the top SHUTTER button down for 8-10 seconds. 
    • ​​If successful, the camera will beep 3 times and advise you that the unit has no SD card and power off. Normal operation should ensue after reset. 
  4. If still unable to get any response from camera, connect to a 5V 1A wall charger (ideally), or computer USB port; look for red LED illumination to indicate charging. NOTE: We do not recommend using a USB hub to charge the camera. 
  5. If/when red LED's illuminate, allow the camera to remain charging for a few minutes. 
  6. Disconnect the camera from charging source and attempt to turn camera on by pressing the top Shutter button (camera should read “NO SD CARD”). 
  7. If able to prompt NO SD message, allow camera to turn back off, insert SD card, and attempt to record a sample video by pressing the red Shutter button.

HERO+, HERO+ LCD, HERO (2014)

We have a few different steps to help get your camera powered back on. In order to do so, let's get the camera ready for troubleshooting. Please remove the camera's microSD card and disconnect any USB cable that might be attached to the camera.  
 
Then, follow these troubleshooting steps:

  1. Please press and hold the Power/Mode button on the front of the camera for about 10 seconds, then release it.  This acts as a rest and in most cases, this makes your camera power ON again if the battery has a charge.
  2. If the camera doesn't power ON, let's try charging the battery.  Please use the supplied GoPro USB cable to connect your camera to a USB port directly on your computer or to a USB wall charger that outputs 5V and 1A.  Once it's connected, you should see a red LED light up on the front of your camera within no more than a couple of minutes.  If you do not see a red LED illuminate on the front of your camera, please try pressing and holding the Power/Mode button for 10 seconds while it is still connected to the USB cable.  If the camera still doesn't power ON, please try these same steps using a different USB cable and USB port or charger.
  3. When the camera is connected to the USB cable and USB port or charger, you should see the red LED light up on the front of the camera.  This indicates that your camera is charging the battery.  With the front red LED lit up, your camera should reach a full charge in 2 hours if connected to a wall charger that outputs 5V and 1A.  If connected to your computer's USB port, it may take up to 4 hours to reach a full charge.  Once the red LED shuts off, your camera's battery has reached a full charge

HERO4, HERO3+, HERO3


Please disconnect any BacPac accessories or cables from the camera and also remove the camera's battery and microSD card.  Then, follow these troubleshooting steps:
  1. Please reinsert the battery into the camera, then use the GoPro USB cable to connect your camera to a USB port directly on your computer or to a USB wall charger that outputs 5V and 1A.
  2. Once connected to a charging source, you should see a red LED light up on the front of your camera within no more than a couple of minutes.  If you do not see a red LED illuminate on the front of your camera within 1-2 minutes, please try using a different USB cable and USB port or charger.  If you are unable to get the front red LED to illuminate with multiple known-good charging sources, please let me know if you happen to see any of the other red LEDs light up anywhere on the camera.
  3. Once you have the front red LED lit up, firmly press and release the Power button, and camera should power ON. If you cannot get the camera to power ON with this battery, please try using another battery for this test if you happen to have one available to you.
  4. If your camera powers ON with a different battery, then it's likely that your other battery is very low on charge, or has perhaps reached the end of its life.  Follow step #6 for charging the battery that was able to power the camera ON.
  5. If do not have a secondary battery to try, please remove the battery in the camera and then connect the unit to your charging source (USB port directly on your computer, or 5V 1A wall charger). Although the red LED will not illuminate, try pressing the Power Button to see if the camera is able to power on. 
  6. Disconnect your camera from the USB cable and remove the battery (if present), then reinsert the battery into your camera once more, then follow our recommended charging procedure

HERO2, HERO (Original)

Disconnect any BacPac accessories or cables from the camera and also remove the camera's battery and SD card.  Then, follow these troubleshooting steps:
  1. With no battery in the camera, use the GoPro USB cable to connect your camera to a USB port directly on your computer or to a USB wall charger that outputs 5V and 1A.
  2. Once connected to a charging source, you should see the red LED light up or flicker on the front of your camera.  If you do not see a red LED illuminate or flicker on the front of your camera, please try using a different USB cable and USB port or charger.
  3. Once you have the front red LED lit up or flickering, firmly press and release the Power button, and camera should power ON within a few seconds.  
  4. If your camera powers ON with no battery, then it's likely that you just need to charge your battery before it can power your camera again, or that perhaps your battery has reached the end of its life and needs to be replaced.  Follow the next step for charging.
  5. Disconnect your camera from the USB cable and reinsert the battery into your camera.  With the camera powered OFF, connect it to the charging source with the USB cable again.  
With the battery in the camera and connected to the charging source, you should see the red LED light up on the front of the camera.  This indicates that your camera is charging the battery.  Once the red LED lights up, your camera should reach a full charge in 2 hours if connected to a wall charger that outputs 5V and 1A.  If connected to your computer's USB port, it may take up to 4 hours to reach a full charge.  Once the red LED shuts off, your camera's battery has reached a full charge.
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