by GoPro on 09-30-2019 08:56 PM - edited Tuesday
When trying to log into QDA, you get a blank white or black screen which hangs indefinitely. Below is an example of receiving a black screen.
Quik for desktop - Windows 10
- Close Quik for desktop
- Open the Task Manager and navigate to the Processes tab. Under the Background processes section, look for GoProQuik.exe, highlight it, and click End Task.
- Now that Quik is closed, completely disable Wi-Fi on your computer. If connected via ethernet, remove your ethernet from the computer.
- Reopen Quik for desktop and confirm that the program has logged you in successfully.
- Re-enable Wi-Fi or reconnect the ethernet cable to your computer. After about 30 seconds, you should see your account log you in automatically in the top right-hand corner of the main gallery.