Literally appalling customer service - You have lost a good customer GoPro!
on 09-11-2017 09:19 AM
So after years of faithful ownership 4 Gopro's later i am officially mortified with the customer service received in the past 4 days.
Started with my Hero3 black needing an update.
Website wont give me the update ZIP file so off i call customer services.
"no problem you just need to buy an SD card reader as the computer isn't picking up your go pro"
So i buy an SD card reader.... gues what after 3 days of trying to speak with GoPro live chat its still not working.
Finally get hold of someone at 9am this morning the day before i fly to the North Face Mountain Festival that a manager will escalate and call me back by lunch....
4.45pm still no call and been trying live chat since 1pm today!
Finally get hold of a supervisor to be told, we are aware of the issue and its going to take a couple of days to fix...
No point in this conversation over 4 days has anyone admitted GO PRO at fault until now...
Now told basically my Hero3 black is useless for my holiday! GREAT thanks GO PRO.
Good thing i didnt spend that £1400 on a GoPro Karma last week... I think i will go buy a DJI and swap over to a competitor.
I will be letting everyone know that you ignore facebook messages, Twitter messages and after 3 hrs of being told 1st in the queue on live chat being disconnected immediately as its 5pm and your team obviously wanted to go home...
SORT IT OUT!!!!