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"No outputTopVideo and outputBottomVideo" Error When Exporting in the GoPro Player

by GoPro ‎02-01-2020 01:00 AM - edited ‎08-06-2020 08:15 PM
What’s the issue?
Where does it apply?
How to fix it


What's the issue?
While exporting a video in the GoPro Player, the following error message appears:

User-added image

Where does it apply?
GoPro Player - macOS

How to fix it
  1. Check the micro SD card
    • This error tends to happen when a portion the source .360 file is potentially corrupt. This can sometimes be the result of recording with an under-performing micro SD card. Please check out our list of recommended sd cards to make sure you're 
  2. Trimming a part of the video
    • If you notice that the export always fails at the same point, then it's possible that part of the source video file is corrupt. Trimming that part off should resolve the issue.

Still need assistance?
Feel free to reach out to customer support at To get you the best possible solution as soon as possible, please gather the following information before speaking with a representative:
  • GoPro Player version number
  • macOS version
  • Screenshot(s) of the error message
  • Sample footage to offer the support rep(if applicable)