The GoPro App cannot view GoPro Media content from a GoPro camera until at least one picture or video has been taken from the GoPro App.
- GoPro App
You should be able to view the media on the SD card in your GoPro camera if you are connected to the camera via the GoPro App. If you are not able to view your media on the camera from the app, typically this would indicate that the files were recorded in a resolution that is too high for your mobile device.
When your camera is connected to your phone or tablet, press the GoPro Media button to display the camera's content. This is the button with 9 white squares that will appear when you are controlling the camera using the app and will allow you to view thumbnails of any videos or pictures that are currently stored on the camera's SD card.
If you see either of the messages below, follow the steps attached to alleviate the issue:
“Playback Not Supported” - This indicates that the camera recorded a video in too high of a resolution to be played back on a mobile device. For example, files recorded with Protune, or higher resolutions such as 2.7k @ 60fps will not be available for playback on your smartphone or tablet. Please note that compatibility varies by device and operating system. Compatibility is not guaranteed for all devices. To alleviate this issue, please disable Protune and reduce the resolution on your camera.
If you are still unable to load the media recorded on the SD card, try this procedure: