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Software Update Instructions for HERO3+ Cameras

by GoPro ‎09-30-2019 05:33 PM - edited ‎08-20-2021 11:33 AM
What are you trying to do?
Perform Software Update for HERO3+ Camera

Where does it apply?
  • HERO3+ Black
  • HERO3+ Silver

How to do it?

This article instructs you how to update your HERO3+ camera's software.

You can update your camera from the website or you can use the GoPro App to update wirelessly.  If you want to use the GoPro App, check out this page.  Continue reading of you want to download from the website.

You will use this process if you are updating to a newer camera software version or if you are re-updating to the existing version already on your camera.

Some reasons that you'd want to manually re-update the camera's software would be (1) if your camera freezes on the video camera icon right when you power it on, (2) the GoPro App isn't connecting to the camera or showing live preview, or (3) you want to change your camera's Wi-Fi name and password.

Here’s how to manually update your HERO3+ camera’s software:

Go to the HERO3+ Software Update page and click "Update your camera manually". Fill in all of the information on the first page including serial number, name, and email address. Next, select what type of update you want to do. You have the following options:

  • Wi-Fi & Software Update
  • Wi-Fi Update Only
  • Software Update Only

If you are not sure which one you need, it is best to select Wi-Fi & Software Update. The rest of these instructions will assume that you are using the Wi-Fi & Software Update option. If you are using one of the other options, your procedure will only be a portion of the listed steps below.

After you have selected your update type, click Next Step.

Step 1 – Set-up Wireless

Note: If you chose the Software Update Only option, you will not go through this step.

This is the step where you create your camera’s name and Wi-Fi password. If your camera has had trouble connecting to the GoPro App in the past, renaming the camera and resetting its password can clear up the issue.

Here are password requirements:

Your password must be at least 8 characters. It can contain the following characters: Lower and upper case letters, numbers 0-9, at symbol "@", dash "-", and underscore "_".

Step 2 – Download Update Folder

This is the step where you download the update files to your computer. Simply click the "Download Update File" button and your update will be downloaded.


Step 3 - Insert MicroSD Card

In this step you will need to insert your camera's microSD card into your computer either using a microSD card adapter or a microSD card USB reader.


Step 4 - Move Update File to MicroSD Card

This is the step where you will place the camera update on your microSD card. We’ll walk you through the steps:

1. Locate the folder that you just downloaded

Depending on your operating system you will find the file in different locations. if you are unsure of where it is you can just perform a file search to locate it.

2. Unzip

This is important. The update will not work if you place this entire zip folder on the MicroSD card. After you unzip this file it will create an UPDATE folder.

3. Put the software update folder on your SD card.

Now you need to put the entire UPDATE folder on the root level of your SD card. To do this, you need to open your microSD card on your computer by using a microSD card adapter or a microSD card USB reader.

Locate your SD card in your “Computer” window if you’re on Windows or your “Finder” window if you’re on a Mac. Your SD card will be named something like “Removable Disk (E:)”, “NO NAME” or “UNTITLED”. Open your SD card by double-clicking on it. A window will open that shows you the contents of your SD card. Next, drag the entire UPDATE folder into the empty space in the middle of SD card window. If you see MISC and DCIM folders in the SD card window, put the files next to those two folders, NOT inside them. The files will copy over, and you should then see them in the window.

4. Safely eject your SD card.

To do this, locate your SD card in your “Computer” window if you’re on a PC or your “Finder” window if you’re on a Mac. Right-click on your SD card and click “Eject”. If your camera is connected to the computer, physically disconnect your camera from the computer, and make sure the camera is powered OFF.

Last Step: Update Camera

If it isn’t already, insert the microSD card in the camera while it’s powered OFF and disconnected from the computer. Next, power ON your camera with it still disconnected from the computer. The update will begin automatically.

Allow the camera to go through the update, and look for a message on the screen that reads "Update Complete". The camera will power cycle a number of times during the update and will end up being ON once the update is complete.