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Quik for Desktop Error - Media Not Found

by GoPro ‎09-30-2019 08:55 PM - edited ‎08-06-2020 09:41 PM
What's the issue?
The "Media Not Found" error is displayed and the expected files are not displayed in the Media Library.

Where does it apply?
  • Quik for desktop
  • GoPro Studio

How to fix it?
It's likely that the media or the folder that the media was in has been moved. To resolve the problem, follow these steps:
  1. Click Settings
  2. Go to the Media Folders section and locate the folder path where the files were once located
  3. Click on the X to the right of the folder path to remove this Media Folder
  4. Click on the Add New folder icon, and browse to the location where the media now exists, and click Open
The media should be found again and re-added to the Media Library.

If this article doesn't resolve your issue, please contact GoPro Customer Support and give them your computer's operating system and Quik for desktop version number so they can help you faster