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Money Back Guarantee for GoPro.com Purchases

by GoPro ‎09-30-2019 09:33 PM - edited ‎05-13-2020 07:49 PM

We want you to be totally psyched about the products you purchase from GoPro at gopro.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund*. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on gopro.com.

*Money Back Guarantee excludes the following products: Karma with Hero5 Black, Karma for Hero5 Black, Flight Kit for Karma Grip, Karma Core, Karma Stabilizer, Karma Grip, and Karma Controller (collectively “Karma Products”).  You may return undamaged Karma Products purchased from gopro.com within 14 days of receipt if you are not 100% satisfied.  To qualify for a refund, return your Karma product in the ORIGINAL box, including device, charger, battery, instructions and other components.  All merchandise must be in like new condition.  Shipping charges may apply.    

For instructions on how to return a gopro.com purchase, check out this article.

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