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Money Back Guarantee for Purchases

by GoPro on ‎09-30-2019 09:33 PM - edited a month ago

We want you to be totally psyched about the products you purchase from GoPro at If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund*. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on

*Money Back Guarantee excludes the following products: Karma with Hero5 Black, Karma for Hero5 Black, Flight Kit for Karma Grip, Karma Core, Karma Stabilizer, Karma Grip, and Karma Controller (collectively “Karma Products”).  You may return undamaged Karma Products purchased from within 14 days of receipt if you are not 100% satisfied.  To qualify for a refund, return your Karma product in the ORIGINAL box, including device, charger, battery, instructions and other components.  All merchandise must be in like new condition.  Shipping charges may apply.    

For instructions on how to return a purchase, check out this article.