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Issues Finding the Camera When Plugged Into a Mac

by GoPro ‎09-30-2019 08:55 PM - edited ‎08-06-2020 09:41 PM
What's the issue?

The camera can't be found when it is connected to a Mac computer.


Where does it apply?
  • HERO8 Black
  • HERO7 White, Silver, Black
  • HERO6 Black
  • HERO5 Black
  • HERO5 Session
  • HERO4
  • HERO Session + HERO4 Session
  • HERO+ LCD
  • HERO+
  • HERO (All versions)

How to fix it?

Cameras communicate with computers differently now to support communication with GoPro desktop software, and don’t show up as mass storage devices like before.  Take a look at this page for more information: Do GoPro Cameras Support PTP Protocol?

For instructions on how to transfer the content, check out this page:  How to Import Camera Files to a Computer - Mac.

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