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How to Resolve GoPro Player/GoPro MAX Exporter Crashing Issues

by GoPro ‎03-19-2020 04:08 PM - edited ‎01-28-2021 05:07 PM
There are a number of things that can cause the GoPro Player/MAX Exporter to crash. Let's cover each application individually.

GoPro Player
  1. Make sure operating system is up to date 
  2. Try reproducing the issue on another user account or guest account.
  3. For any crashes that occur, be sure to save the log file so you can send them to GoPro Customer Support for a deeper look into the issue.
For import/export issues:
  1. Verify that the file path of your source media doesn't have any non-English characters in it.
    • Refrain from importing files directly from an SD card or external drive if possible.
  2. Check the length of your edits. If you can't export a 2 minute project, for example, try shortening your length down to one minute or 30 seconds to see if shorter edits export without an issue.

GoPro MAX Exporter
  1. No matter the situation or reason for the crash, the first thing you'll want to do is make sure that you have HEVC decoders installed on your computer. Check out this link to download them for free from the Windows Store. 
    • Please Note: There is a free and paid version($1) on the Windows store for the exact same file download. Be sure to download the FREE version!
  2. Make sure that Windows up to date! You can check this by searching for "Windows Update Settings" in the start menu.
  3. Make absolutely sure that drivers for your Graphics card are up to date. Depending on the card you own, you can use the following links to ensure you have the latest update:
  4. Uninstall/reinstall GoPro MAX Exporter
  5. For exporting issues, use the CineForm codec if your graphics card doesn't meet the minimum requirements.