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HERO5 Session Will Not Power On

by GoPro ‎09-30-2019 08:55 PM - edited ‎01-29-2021 10:52 AM
What's the issue?
HERO5 Session is not turning on.

Where does it apply?
  • HERO5 Session

How to fix it?
Follow these instructions to get the HERO5 Session to power on again:
  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.
If you are still unable to power on your HERO5 Session, check out GoPro Support Hub for more solutions or contact GoPro Customer Support to speak with an agent!