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HERO3 Camera Stuck in Update Mode

by GoPro on ‎10-01-2019 12:01 AM - edited Monday
What's the issue?
HERO3 Camera Stuck in Update Mode
Where does it apply?
  • HERO3: Black
  • HERO3: Silver
  • HERO3: White

How to fix it?

If you have a HERO3+ camera and are running into this problem, please see this article:  HERO3+ Camera Gets Stuck During the Update Process.

If you see a picture of a camera with a down arrow on the screen every time you power on the camera, it may be stuck in the update mode. The following steps should help resolve the issue:

  1. Remove the SD card from the camera.
  2. Remove/reinsert the camera's battery
  3. Use a card reader to format the SD card in the computer.
  4. Complete the manual update path via the software updater (without the camera connected to the computer).
  5. Download the update files to the SD card via a card reader.
  6. Insert the SD card into the camera.
  7. Power on the camera to allow the update to complete successfully.