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GoPro TradeUp Program | Frequently Asked Questions

by GoPro ‎09-30-2019 09:34 PM - edited ‎01-28-2021 05:11 PM
What is the GoPro TradeUp program?
The GoPro TradeUp program lets you trade in a digital camera1 for a discount on a new, top of the line GoPro. We’ll even cover the shipping both ways. Check it out at

How much will I save on a new GoPro?
The TradeUp discount varies by country and currency. Please checkout to see further details. 

What type of camera can I trade in?
Any model digital camera from any brand is eligible for trade-in as long as it was at least $99.99 USD new. Send ’em our way! 

The camera I want to trade in doesn’t work. Is that OK?
Yep, we’ll take your camera in any condition. Scratched, dented, dinged, destroyed—no worries. 

What models of camera are available for purchase through TradeUp?
Options of products available for purchase through TradeUp vary by country. Please check out for more information. 

How many cameras can I trade in?
You can trade in as many as you want, but you have to register each camera separately at Only one discount is allowed per camera purchase. 

How do I send in my camera?
You’ll receive an email with instructions on how to get your prepaid shipping label. (The email will come from UPS®, not GoPro, so be on the lookout.) Then just print it out, pack it up and send it in.

Are there any shipping costs or other fees?
Nope. You’ll receive a prepaid shipping label from UPS to send in your camera. Your new GoPro will ship for free, too. There are no additional fees to trade in your camera. 

When should I return my camera?
Send it our way within 45 days of completing checkout. 

When will I get my new GoPro, and when will I be charged?
After we receive your trade-in camera, we’ll charge the payment method provided and ship your new GoPro within 14 business days.

Where is the TradeUp program offered?
GoPro TradeUp is currently offered in the U.S. and European Union. 

Why does GoPro want my camera? 
It’s not so much that we want your old camera. We just want to make it easy for you to get your hands on the latest and greatest GoPro. 

Can Trade Up be combined with any other offers or promotions?
No, Trade Up cannot be combined with any other offers, discounts or promo codes, or applied to previous purchases.

1Any GoPro or digital camera with an original retail value of at least $99.99 USD is eligible for trade-in.