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GoPro Subscription Camera Replacement FAQ

by GoPro ‎09-30-2019 09:34 PM - edited ‎09-17-2020 04:36 PM
No questions asked camera replacement is just one of the awesome benefits of having a GoPro subscription. Break your GoPro? We’ll replace it. No questions asked.1

1. As a current GoPro subscriber, when benefits change, do I get access to what’s new?
Yep. You’ll get the program’s new benefits for the same low price of $4.99 per month. 


2. How do I exchange my camera?
Start your exchange by contacting Customer Support at
gopro.com/help/ContactUs.

3. Which cameras are eligible?
Fusion, MAX, HERO5 and later GoPro cameras can be exchanged.1

4. If I cancel and sign up for GoPro subscription again, do I continue to get the camera replacement benefit?
You sure do. And, you still get two camera exchanges per initial anniversary subscription year. It doesn’t start over for the year when you renew.   


5. I’m currently a GoPro Care subscriber. Will a GoPro subscription affect this? 
No. Your active GoPro Care policy will continue. But feel free to subscribe to GoPro to get all of the cloud, discount and exchange benefits for just $4.99 per month. Try it for free for 30 days. Cancel anytime.

6. Do I have to return my GoPro as a part of the replacement benefit of subscribing to GoPro?
Yes. We’ll supply a return shipping label for your old camera. Start your exchange by contacting Customer Support at
gopro.com/help/ContactUs.

7. Does the camera replacement benefit of GoPro Subscription cover lost cameras?
Sorry, no. We need a camera shipped back to us to offer a replacement.

8. Is there a fee for the damaged camera replacement?
Yes. This will depend on which camera you exchange. The fee is listed by product in the table below.

 
ProductTrade-In Fee
HERO9$99
MAX$99
HERO8 Black$79
HERO7 Black$79
HERO7 Silver$69
HERO7 White$69
HERO (2018)$69
HERO6 Black$69
Fusion$69
HERO5 Black$69
HERO5 Session$69
Karma $129
Karma Grip$69
See all fees by currency here.

9. What happens if I’ve used up both my replacements before the end of my subscription anniversary year?
You’ll continue to have all the benefits of GoPro Subscription, which includes unlimited cloud storage of GoPro photos and videos,2 and up to 50% off mounts and accessories.3 After completing your subscription anniversary year, your two damaged camera replacement credits will be available during the next year.


10. Can I replace my camera if it’s more than two years old?
You can. This benefit includes Fusion, MAX, HERO5 and later GoPro cameras.1


11. Can I replace multiple devices with this benefit?
You can replace up to two cameras per subscription anniversary year as part of this benefit.



1Replace up to two cameras per year for the same model (Fusion and HERO5 or later). Available in these countries only.
2GoPro subscription cloud storage does not support content captured with GoPro Fusion.
3Applies only to purchases made on gopro.com. Some accessories excluded; learn more. Limited to a maximum of 10 items per subscription anniversary year.
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