Camera is Not Recognized on Quik for desktop - Mac

[#1]

What's the issue?
GoPro camera is no longer being recognized under My Devices on Quik for desktop. Currently, using a micro SD card adapter will display a mass storage device on the Desktop; however, other applications(including Image Capture) still won't recognize the camera.

 

Or if the camera is recognized under My Devices, but there are "No Files to Import" appears and the "Space Used" bar is clearly showing some data inside the micro SD card. 

Where does it apply?

• Quik for desktop

How to fix it?
Method 1

Sometimes the Mac would need a USB port reset to reactive several hardware settings.

1. Choose Apple menu > Shut Down.
2. Locate the following keys on the keyboard: Shift + Control + Option + Power Button. 

3. Hold the button combination for about 5 seconds and release them all at the same time. 
4. Turn on your Mac.

After resetting your computer’s USB ports, please verify if you are able to connect the GoPro via USB cable or microSD card adapter and have Quik for desktop recognize it under My Devices.



Method 2

Also, please make sure the file structure organization is exactly the same structure when recording on a formatted card. For example, users might tend to change the folder name "100GOPRO" to another naming convention. At which point, Quik for desktop will NOT allow to have the user import the files through the application.

Please make sure to change back the file structure to "100GOPRO" in order to have the files be imported through Quik for desktop. As a reminder, you must use a micro SD card adapter to change the file folder name. 

Before



After



 

The above steps should help get you back up and running, but if this article doesn't resolve your issue, please contact GoPro Customer Support and give them your computer's operating system and Quik for desktop version number so they can help you faster.