on 11-26-2019 10:27 AM - last edited on 05-04-2020 11:50 AM by jefft
UGGG I am not sure where to turn. I have filed a complaint with the Better Business Bureau-San Francisco Office.
On Tuesday November 5th I took advantage of the Go Pro Trade Up Program. I completed all of the steps and rushed my old camera to the UPS Store to be shipped out. My old camera was recieved on Monday November 11th.
I have been checking daily to see if there has been an up date to the shipping status. Right now it just says ORDER PENDING.
On November 13th, 15th, 18th, 20th, 21st, 25th & 26th. I have called and spoken to a live person who explained the following on each call (like it was from a script)
1-We are very sorry for the delay
2-Do you have the UPS Tracking # for the camera that you sent back
3-I have sent a message to our warehouse
4-I will escalate this and get back to you (2of the of 6 people did send me an email withb a recap of what was said)
5-Is there anything else that I can do to help you?
Finally today I reached out to the Better Business Bureau of San Francisco and filed a complaint. Hopefully they can get a better resolution.
on 11-26-2019 12:52 PM
on 11-26-2019 01:02 PM
on 11-30-2019 05:01 AM
I am blow away by the lack of response and follow up from Go Pro about receiving my Hero-8 that I paid for almost a month ago.
i have called, emailed and tweeted and at this point every customer service agent is going to personally look into this issue and get back to me (none have) also all are going to escalate this issue to their manager.
Wow Go Pro's handling of my upgrade should be a case study on how not to treat customers.
on 12-02-2019 05:43 PM
So I did my normal email, tweet, chat and post and the answer is still the same. We have escalated this to the highest levels and we don't know when it is going to be shipped out.
At this point it is comical. Since I have zero faith that I will have an action camera back in time for this weekend's adventure...I have started researching other action cameras. Tomorrow I am going to check out the DJI line up.