on 06-15-2017 11:28 AM
Wonder if the same happend to anyone and what would you do in this situation.
Broke one tab on my hero+. The same day callled costumer support and after explainning what happened the emailed me back. After sending gopro everything they requested to replace the camera, never heard from them again (???). I'll paste the exchanged emails under the subjet of Broken Tabs [ ref:_00Do0HJuF._500o0QpNNd:ref ].
As agreed, I am sending you this email in order to collect the necessary information, regarding the broken tabs on your Housing.
Please answer us back with a brief description as well as with the following:
- Photos of the broken part;
- Photos of the mount you were using;
- Photos of where the camera was mounted;
- Proof of purchase.
Once I'm able to look into this information,
I will get back to you.
Thank you for the data you sent me.
I will be happy to replace the camera for you.
I will also be sending you a new thumbscrew, for safety's sake, as I can see that the original one looks a bit rusty and, this way, you will have a spare one, should you need it in time.
In order to replace the current camera, we will need you to send it to our storage facilities. Once it arrives at our warehouse, a new one will be sent out to you.
To get this process going, I just need a couple more details:
- Camera's Serial Number;
- Your street address and phone contact.
Once I have these, I will send you the instructions on how to send your camera out to us, along with a link to print the pre-paid UPS shipping label.
I will await your reply.