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GoPro Community Manager
Posts: 7,750

Live Chat with GoPro Support Staff - Sunday, May 15 at 2pm ET / 11am PT

[ Edited ]

Please join us for a live chat right here this Sunday at 2pm ET / 11am PT with staff from GoPro Customer Support and the GoPro Support Hub. We'll answer your questions about GoPro products, and share tips and tricks for getting the most out of your GoPro cameras.

 

The board will open for your questions and comments about 15 minutes before the start of the chat and will remain open for one hour.

 

We're looking forward to hearing from you then!

 

Thanks,

Jeff

 

Want a reminder about this chat?

Sign in to the GoPro Support Hub and then click on the "Topic Options" link above this message and select "Subscribe". We'll send you an message through our automated subscription emails when the board opens up for comments on Sunday.

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GoPro Community Manager
Posts: 7,750

Re: Live Chat with GoPro Support Staff - Sunday, May 15 at 2pm ET / 11am PT

We're going to get the Live Chat with the GoPro Support Staff started in about 15 minutes. If you have any questions or comments you'd like to post, the board is open now.

 

Thanks,

Jeff

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Anonymous
Posts: 0

Re: Live Chat with GoPro Support Staff - Sunday, May 15 at 2pm ET / 11am PT

The only topic of REAL MATTER:  The HELICOPTER NOISE issue!!! And the unbelievable barefaced way GoPro treats their customers, trying to ignore or deny facts that are proven since more than a year and in videos thousands of times!!! There even is no reply at all anymore, neither from the "support" (which simply closes the cases!), nor from the MODs here! Many many more affected customers with exactly the same experiences can be found in YouTube comments, other forums etc. - the way we are treated is absolutely unacceptable!!!

 

https://community.gopro.com/t5/Cameras/Hero-4-Black-Noise-issue-when-using-WiFi/td-p/2287/page/5

 

https://community.gopro.com/t5/Cameras/Hero-4-Black-Noise-issue-when-using-WiFi/td-p/2287/page/6

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Explorer
Posts: 13,002

Re: Live Chat with GoPro Support Staff - Sunday, May 15 at 2pm ET / 11am PT

Hi all, thanks for doing this
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Explorer
Posts: 13,002

Re: Live Chat with GoPro Support Staff - Sunday, May 15 at 2pm ET / 11am PT

I am wondering where you see the support hub in the future? Is the goal to keep it solely focused on trouble shooting, or to open it up to more social sharing?
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GoPro Community Manager
Posts: 7,750

Re: Live Chat with GoPro Support Staff - Sunday, May 15 at 2pm ET / 11am PT


@Anonymous wrote:

The only topic of REAL MATTER:  The HELICOPTER NOISE issue!!! And the unbelievable barefaced way GoPro treats their customers, trying to ignore or deny facts that are proven since more than a year and in videos thousands of times!!! There even is no reply at all anymore, neither from the "support" (which simply closes the cases!), nor from the MODs here! Many many more affected customers with exactly the same experiences can be found in YouTube comments, other forums etc. - the way we are treated is absolutely unacceptable!!!

 

https://community.gopro.com/t5/Cameras/Hero-4-Black-Noise-issue-when-using-WiFi/td-p/2287/page/5

 

https://community.gopro.com/t5/Cameras/Hero-4-Black-Noise-issue-when-using-WiFi/td-p/2287/page/6


@Anonymous - I can't speak to your specific case, but we do address every concern that is raised to us by our customers. If there is an issue with interference beyond what would be expected, then we are happy to provide a replacement camera that is functioning as is expected.

 

Typically, if a customer is still experiencing interference issues, it is usually either an environmental issue such as the housing, networking devices, nearby cell towers, etc., or is a byproduct of a specific usage case. An example of these usage cases may be when someone is looking for the best audio quality (with the usage of Wi-Fi) in a low-volume environments. One solution in these cases would be to use an external microphone.

 

Sorry you've had such an issue with this. It's hard to address specific user cases on a public forum, but if you want to PM me the details of your cases, I'll be glad to follow up with our team.

 

Thanks,

Jeff

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GoPro
Posts: 55

Re: Live Chat with GoPro Support Staff - Sunday, May 15 at 2pm ET / 11am PT


@danielr15 wrote:
Hi all, thanks for doing this

No problem at all, we are happy to help. Please let us know if there are any questions that I can answer for you.


Thank you,
Matthew K.
GoPro Support
http://gopro.com/support

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Explorer
Posts: 13,002

Re: Live Chat with GoPro Support Staff - Sunday, May 15 at 2pm ET / 11am PT

A common issue that seems to come up for people is problems with their SD cards. Do you think one of the reasons might be that since GoPro Studio and the GoPro Desktop App will delete all media from the card after transferring media, people are no longer reformatting their cards in the camera? Since their is no media on the card, there is no reason to, "delete all/format"