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Tourist
Posts: 5

department

[ Edited ]

With GoPro being such a large international company, why don’t you have a designated

department where one could about the service GoPro provides or as is often the case, doesn’t provide. I have spent the best part of the day chasing up an order which god knows where it is. I contact the live chat team who were not very forthcoming with answers. 

GoPro
Posts: 2,903

Re: department

[ Edited ]

Hi @tabz1973,

 

Sorry to hear about trouble. This is definitely not the experience we want you to have. You may submit your feedback through here: https://gopro.com/en/us/feedback


Kind Regards,
Ann

Tourist
Posts: 5

Re: department

[ Edited ]

Did you not read my thread? I do not want to leave feedback where it gets filed in the bin. I want to make a complaint and to have a two way dialogue with someone from GoPro who can explain to me what is going on as this delay in sales is becoming a joke.

GoPro
Posts: 2,903

Re: department

[ Edited ]

@tabz1973, you may contact our Support team by phone using the phone number/s listed here https://gopro.com/help/ContactUs.