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Backpacker
Posts: 362
Accepted Solution

Why is GoPro (A USA Co.) outsourcing tech support to India?

I recently tried to call GoPro tech support...

I was amazed that GoPro outsources their tech support to India.  I question this practice, and honestly as a computer/network tech I am sick of that unintelligible indian/english uk accent!  Before I get hate for this statement, yes there are some good and understandable Indian tech support personnel, but they are few and far between.  It's all about the money.. it SHOULD be all about the SERVICE/SUPPORT!

We need to bring those jobs back to the USA!  GoPro... are you listening???


Accepted Solutions
GoPro Community Manager
Posts: 5,666

Re: Why is GoPro (A USA Co.) outsourcing tech support to India?

We have Support teams all over the world, but not in India. The core team is here in San Mateo, CA.

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All Replies
GoPro Community Manager
Posts: 5,666

Re: Why is GoPro (A USA Co.) outsourcing tech support to India?

Not true.

Backpacker
Posts: 362

Re: Why is GoPro (A USA Co.) outsourcing tech support to India?

@jefft  I read it somewhere online (cant remember where) and when I called weeks ago with a question the rep did have a thick and obvious indian accent.

 

So where is the GoPro call center located?

GoPro Community Manager
Posts: 5,666

Re: Why is GoPro (A USA Co.) outsourcing tech support to India?

We have Support teams all over the world, but not in India. The core team is here in San Mateo, CA.
Backpacker
Posts: 362

Re: Why is GoPro (A USA Co.) outsourcing tech support to India?

Well that is GOOD news!

 

I stand corrected, thanks @jefft

Sightseer
Posts: 1

Re: Why is GoPro (A USA Co.) outsourcing tech support to India?

Then why is your tech support so incredibly **bleep**ty?

GoPro
Posts: 3,924

Re: Why is GoPro (A USA Co.) outsourcing tech support to India?

Hi @stoutmesa070,

 

Our support team always tries to help as much as possible, however there are certain things outside their control. Is there something in particular that they were unable to assist with? 

 

Best,

Ryan