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Sightseer
Posts: 1

User account

How do I change my nick name? Or delete my user account? So I can make another one?

GoPro Community Manager
Posts: 5,858

Re: User account

@spiryflame15735 - The option to change the user name was a feature that had been on for a while, but based on comments like these, appears not to be on right now. We're reaching out to the team that manages that feature and will post more info when we get it.

 

Just to make sure everyone understands how this works, the nicknames are set by your account at GoPro.com. Some users are trying to change their names here on the Support Hub. Every time you log into the Support Hub, we pull in your account info from your GoPor.com account, so if you change your name here, it will be overwritten the next time you log in. To change your name, you'll want to change it on your GoPro.com account.

 

If you want to delete your account, you can contact our Customer Support team - contact info at https://gopro.com/help/PKBContactus - and they can try to help you out. But, deleting an account and getting a new one won't solve this issue. You'll just be given another random nickname.

 

Thanks,

Jeff

Sightseer
Posts: 2

Re: User account

@jefft hey mate im having an issue with a go pro i bought second hand the origianal owners capture account is synced to it at the moment im just wondering how i would go reseting it or removeing the accouont entirely ?

GoPro Community Manager
Posts: 5,858

Re: User account

@samwise94 - Doing a reset on the password and wifi name should take care of that for you. Instructions are at https://gopro.com/help/articles/Block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password.

 

Thanks,

Jeff

Sightseer
Posts: 2

Re: User account

@jefft hey mate ive tried doing this like 3 - 4 times and it will get to the end of the update and then come up with update failed with 2 different sd cards aswell...

GoPro Community Manager
Posts: 5,858

Re: User account

@samwise94 - Not sure what's happening there, but our team at https://gopro.com/help/PKBContactus can likely figure it out with you.

 

Thanks,

Jeff

Sightseer
Posts: 1

Re: User account

Brand new go pro. I follow the instructions and asked to verify the email address and the next option is delete account. Farcical. How do I address this.
Also change nickname. I need to use it and synch it with app!!!!
Sightseer
Posts: 1

Re: User account

How can I reset the password on my user info? I can't remember the old one and there is no option to reset.