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Adventurer
Posts: 8,603
Accepted Solution

READ THIS BEFORE YOU POST HERE!!!!

I've noticed a lot of issues being posted here and unfortunately I've also noticed that many of these post have gone unanswered for awhile. 

 

Please note, this section of the support community is for posting ideas on how to make the support hub better and more accessable.

 

If you have a question or issue with your camera or GoPro software, please post it in the corresponding topic header. 

 

Community members (not GoPro staff) rarely check here for support issues because this section is for posting ideas to the GoPro Community staff on how to improve this web site. 

 

This doesn't mean your questions won't be answered if you post in the wrong spot, but it might take longer to get back to you than it needs to be.

 

For camera issues post here https://community.gopro.com/t5/Cameras/bd-p/Cameras

For desktop software issues post here https://community.gopro.com/t5/GoPro-App-for-Desktop/bd-p/Studio

For mobile App issues post here https://community.gopro.com/t5/GoPro-Apps-for-Mobile/bd-p/App

And for mounts and accessories https://community.gopro.com/t5/Mounts-Accessories/bd-p/Mounts

 

To contact costumer service directly https://gopro.com/help/PKBContactus

 

And if you are having a camera issue, please check that you are using a recommended SD card. Using the wrong SD card is the cause of the issue over 50% of the time. https://gopro.com/help/articles/Block/microSD-Card-Considerations 

 

 

 


Accepted Solutions
Adventurer
Posts: 8,603

Re: READ THIS BEFORE YOU POST HERE!!!!

Just an update to for the correct links.

 

For member to member community support for:

CameraCamera Support

Mounts + AccessoriesMounts-Accessories

Karma Grip & Karma DroneKarma

Quik Desktop App and Computer Editing Tips -  Desktop/Laptop Editing

Quik and Splice Mobile App -  GoPro-Apps-for-Mobile

GoPro Care & PlusGoProCarePlus

 

To contact costumer service directly https://gopro.com/help/PKBContactus

 

And if you are having a camera issue, please check that you are using a recommended SD card. Using the wrong SD card is the cause of the issue over 50% of the time. https://gopro.com/help/articles/Block/microSD-Card-Considerations 

 

To Leave Feedback or suggestions for features & products you'd like to see GoPro develop/improve, please use the feedback form located on this page https://gopro.com/feedback

View solution in original post


All Replies
Adventurer
Posts: 8,603

Re: READ THIS BEFORE YOU POST HERE!!!!

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Backpacker
Posts: 1,426

Re: READ THIS BEFORE YOU POST HERE!!!!

[ Edited ]

Great Post and Idea @danielr15.

Also if people need a question answered right away, and

would like it directly from are top GoPro members,

you can click on these people below:

@chrisediting@jefft, @Anonymous, @bhero,

@ericgonz@larryt, and @bschmals.

 

Hope that helps.

Chris. 

 

Adventurer
Posts: 8,603

Re: READ THIS BEFORE YOU POST HERE!!!!

Bump
Adventurer
Posts: 8,603

Re: READ THIS BEFORE YOU POST HERE!!!!

I'm seeing a lot of GoPro product suggestions, questions and ideas popping up here again.  Just a reminder, post on this forum are for improving the Community Support, not the products.  If you have question, issues, or insight that you would like to share about a GoPro product please post here https://community.gopro.com/ . If you have a product suggestion you can post here https://gopro.com/help/PKBContactus . You can use the drop down menu in step one under "Issue Type" and select "Idea Submission".

 

Users such as myself rarely come to this section of the community forum so many of your post get missed.  

Hiker
Posts: 17

Re: READ THIS BEFORE YOU POST HERE!!!!

Wooaww…fantastic danielr15…I am new in the GoPro world , and I must admit I been a little bit lost at times as to where to place my questions in your site .

So I think this little bit of information you offered – WITH DIRECT LINKS TO RELEVANT THEME AND PAGE – for me has been a very great help .

Many thanks..!!!

Kind reagrds.

Sightseer
Posts: 1

Re: READ THIS BEFORE YOU POST HERE!!!!

Thank you ufor your help!  It's much appreciated.  So my question regarding recording only when there is motion, I'm assumig that would be a custoer servic question, correct?

 

Adventurer
Posts: 8,603

Re: READ THIS BEFORE YOU POST HERE!!!!

Just an update to for the correct links.

 

For member to member community support for:

CameraCamera Support

Mounts + AccessoriesMounts-Accessories

Karma Grip & Karma DroneKarma

Quik Desktop App and Computer Editing Tips -  Desktop/Laptop Editing

Quik and Splice Mobile App -  GoPro-Apps-for-Mobile

GoPro Care & PlusGoProCarePlus

 

To contact costumer service directly https://gopro.com/help/PKBContactus

 

And if you are having a camera issue, please check that you are using a recommended SD card. Using the wrong SD card is the cause of the issue over 50% of the time. https://gopro.com/help/articles/Block/microSD-Card-Considerations 

 

To Leave Feedback or suggestions for features & products you'd like to see GoPro develop/improve, please use the feedback form located on this page https://gopro.com/feedback