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GoPro
Posts: 5,879

Re: Make a support email

Got it @coolspirit07570

 

Thanks!

We'll report that. 

 

-Jay

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GoPro
Posts: 10,107

Re: Make a support email

Hello @coolspirit07570. On the screenshot that you provided, do you see anything else below the part that says "I want to discuss an existing case?" If you can post a full screenshot, it will help us greatly to see what the issue is with contacting our Support team. 

 

We tried it on our end and below such portion is a form that can be filled out. Once the form is filled out, clicking on "Contact Us" at the bottom will give you two options - to initiate a chat and to request a callback. 

 

We hope to hear back from you. Thanks!

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Tourist
Posts: 6

Re: Make a support email

I tried again today and it was working, doing the same as yesterday. I already spoke with someone from the support team. Thanks!