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Sightseer
Posts: 1

Make a support email

Please make a support email so we can send you emails for any problem we have

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GoPro
Posts: 5,894

Re: Make a support email

Hi @rapidwater2085,

 

We'll forward your request to our team. 

 

You may also contact GoPro Customer Support via phone or chat: https://gopro.com/help/ContactUs
You may also send your feedback to: www.gopro.com/feedback 

 

Regards,

-Jay 

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Sightseer
Posts: 1

Re: Make a support email

Chat is not functioning, no matter what time. I am a plus member, and can not reach anybody. Useless

 

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Sightseer
Posts: 2

Re: Make a support email

I'm a **bleep**ing gopro plus member, I should get 24h support, I'm trying to contact support since an hour, SO WHY THA **bleep** I DON'T GET THE **bleep**ING ASSISTANCE YOU STATE ON YOUR **bleep**ING WEBSITE I SHOULD HAVE 24H???????????!!!!!!!!!! YOU JUST SAY BULL**bleep** !!!

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GoPro
Posts: 12,898

Re: Make a support email

Hello Everyone!


The chat and phone option should work.
Please make sure that the network you are using allows calls to toll free numbers.
When initiating a chat session, try selecting US-English.
You should be able to get through.

 

Thanks!
Ej

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Tourist
Posts: 2

Re: Make a support email

Just NO

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Tourist
Posts: 5

Re: Make a support email

I agree, there should be an option to send a message to support regardless of the time or day. If I want business hours I'd go to a regular offline store.
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Tourist
Posts: 6

Re: Make a support email

Same problem here! and there is no option for telephone contact in my country, I will not pay international calls for customer support. I have been waiting for 2 weeks and the status of my order is still pending.