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GoPro Community Manager
Posts: 5,853

Re: How to Chat with Support

If there is moisture in the battery compartment, it's likely that there has been some water damage. Unfortunately, there's not a fix we can provide you here on the Support Hub for that specific issue. Reaching out to our Support team directly is going to be the best option.

 

If you phone or computer is not allowing pop-ups and you are unable to turn the blocker off, you can also give us a call.

Tourist
Posts: 1

Re: How to Chat with Support

Приложение quik не загружает фото: при нажатии на фото гаснет эээкран и появляется заставка "создать видиоролик" и так до бесконечности. Как исправить? Ответ. жду на почту.
GoPro
Posts: 2,471

Re: How to Chat with Support

Hi @superoasis13100,

Apologies for any inconvenience this may have caused you. We've found out that it's caused by an update outside of Quik App. We're currently investigating the issue and working on a fix. Your time and patience are very much appreciated.

Kind Regards,
Ann

Tourist
Posts: 5

Re: How to Chat with Support

I have been chatting to your live chat in several occasions today trying to track down a well overdue order. They were not very helpful snd were unable to answer confidently any of my questions. I would like to have raised s complaint but apparently a complaints department does not exist which I’m very surprised about considering the amount of disgruntled customers on Facebook. As a result of my bad experience today, I cancelled my order and will be looking else where for an alternative camera as go pro are quite shambolic
Hiker
Posts: 6

Re: How to Chat with Support

Buenos dias !   el problema de la camara comenzo luego de introducirla al agua (no mas de 30 cm)  luego de descubrir que algo andaba mal comenzo a tildarse en varias oportunidades y luego a sacar fotos de mala calidad como la que envie anteriormente ,desp mejoro la imagen pero elegia las opciones de la maquina como VIDEO O FOTOS O RAFAGAS  elegia sola sin que yo le de OK y como ultimo dejo de andar la pantalla tracera donde se puede apreciar las fotos y opciones de sistema !   No es un problema de Sofward ,en este caso FALLO la maquina y con un uso muy familiar sin exponerla a peligros y teniendo solo 1 semana de uso ( un producto nuevo)....   POR FAVOR GOPRO NECESITO QUE ME RECONOZCAN SU FALLA ,NO TENGO COMO ACCEDER A USTEDES ,ESTOY HACE 2 MESES INTENTANDO QUE ME DEN UNA RESPUESTA CONVINCENTE UNA SOLUCION ......        LOS ELEGI POR SU GRAN PUBLICIDAD POR SU GRAN NOMBRE GOPRO ,YO ELEGI SER SU CLIENTE POR FAVOR LES PIDO QUE ME DEN UNA RESPUESTA YA QUE ESTOY DENTRO DE LA GARANTIA Y ME COSTO MUCHO LLEGAR A ESTE ARTICULO ....    POR FAVOR 

 

ATT .TISO DANIEL

GoPro
Posts: 9,012

Re: How to Chat with Support

Hello @dantesimon

 

Were you able to try the troubleshooting steps we advised on your other post?

Should it still be the same please reach out to our Support Team to check on this further.

They are available by phone or chat through https://gopro.com/help/ContactUs
 

Thanks!

Ej

 

Hiker
Posts: 6

Re: How to Chat with Support

Sinceramente ,estoy hace 2 meses llamando a el numero +54 11 52734083 ese numero figura en la pagina de gopro como la opcion telefonica desde argentina y te atiende un operador y se corta .....    por el chat tampoco me da opcion me dice que esta ocupado con otros clientes HACE 2 MESES ya no se que pensar....   si todo esto lo hacen para que el cliente se canse y no reclame mas o cual es el fin.......   no voy a dejar de insistir hasta que me den una solucion , Gopro me lo hacia una empresa seria y me esta desepcienando y haciendo perder dinero .. por favor una respuesta y una solucion ,quiero hablar con alguien que sea de la empresa 

 

 

GoPro
Posts: 2,471

Re: How to Chat with Support

[ Edited ]

@dantesimon, sorry to hear about the trouble. We definitely want to help as best as we can. If contacting our Support team by phone using the phone numbers at https://gopro.com/help/articles/Block/Telephone-Numbers, please make sure that the network allows calls to toll free numbers.

If having trouble connecting to our Chat Support team. You may try changing the location and language to "United States, English" on the Contact Us webpage. The hours of operation will also be posted on the page.