03-26-2018 11:56 AM
06-15-2018 09:40 PM
Hi there! I recently sent my busted gopro hero5 to Singapore for an offer of 20% discount on my next purchase, they already received the unit but problem is they wanted me to call to arrange the purchase, I am currently in the Philippines and the contact number nearest me is in Singapore, that will be too costly for me calling long distance, i tried contacting thru email but to no avail, tried chat, but is not available on weekends, I am working on weekdays and we don't have an internet connection at work, if you can help me please. Thank you so much.
please attachment of our email thread. Thanks again
06-19-2018 10:13 AM
Chat is open on weekends.
If you have free time you can contact them at night (9PM Philippines Time to 10AM)
On GoPro Website make sure that the region selected is US.
07-10-2018 02:41 AM
Level the playing field. A rider on a trainer at 7000' is at a distinct disadvantage when competing against someone on a trainer at sea level. It could be implemented by leaving the displayed power as is, but giving a percentage boost to the power entered into the physics engine. Make it optional and perhaps add a small indicator for riders who are Altitude Compensated
12-17-2018 02:11 AM
Recently, we got a comment through our pop-up survey that read, "It could be helpful to have a live chat for people to contact GoPro in an even more efficient way!"
Unfortunately, the person who made this comment hadn't signed into the Support Hub yet, so we don't know who they are or how to reach them. In case they find this - or if anyone else has this same question - I'm going to post the response here.
If you'd like to chat with one of our Customer Support agents, the best option is to visit https://gopro.com/help/PKBContactus. There, you'll find an option to call, or chat (if a chat agent is available) with our team.
Hello Go Pro team,
12-17-2018 02:16 AM
I try to contact in your live chat but this statement always appeared “you have blocked up pop browser in your settings please enable” I checked my settings but there was no such option sa that...
please help thank you