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Tourist
Posts: 3

Re: How to Chat with Support

Been trying to reach the support hub all day about problems with my camera - rang multiple times, was left on hold for about 2 hours and chat just never connected.

Sightseer
Posts: 1

Re: How to Chat with Support

[ Edited ]

Nor are they ever available.... Does anyone else have an idea of how to help? I am trying to move videos that are on my local device (iphone) to the cloud. Does anyone know how to do this? Any and all help appreciated, as I have been on hold with customer service and attempting to chat for well over 2 hours. I'm hoping there is an easier way to get help! 

Sightseer
Posts: 1

Re: How to Chat with Support

HI my gopro hero 6 needs an update but when i press it it keeps popping up as could not complete update.

i have tried doning lots of things but it will not work.

Also my voice remote wont work so im not sure what to do with it 

thanks 

Oliver

Tourist
Posts: 3

Re: How to Chat with Support

Jeff,

 

Chat support is great if they can actually resolve an issue.Over 5 hours closing on 6 hours of trying to resolve an issue buying a karma...took my money but can't deliver and offshore support is useless ? Any advice ?

Tourist
Posts: 3

Re: How to Chat with Support

Don't hold your breath. Support is horrendous...

GoPro Community Manager
Posts: 5,853

Re: How to Chat with Support

@mmek - For billing questions, it may be better to give the team a call. Typically those issues revolve around verifying the information on the account that's linked to the credit card you're using. Doing something like that by voice instead of chat may be a little faster.

Tourist
Posts: 3

Re: How to Chat with Support

I have called multiple times and have spent days. Not hours but days on hold literally. It’s now 3 months later. Non product received, no refund given and the 3rd world support told me to try back in 2 weeks ??? What ? If 3 months didn’t get anything resolved what is 2 more weeks gonna do ?
Sightseer
Posts: 1

Re: How to Chat with Support

Good day. I used my gopro hero 5 in the lake and when I open when I got hime it just blacked out. Not even charging. When I checked, there’s a few water inside. I always check my go pro before using it. What will be the best thing to do woth this.