05-14-2018 08:57 AM
We haven't heard of any issues with customers connecting with our team in China. Please try them again at 85 25 8014585, or by chat.
If you're not able to get through by either method, please let us know.
10-01-2018 01:44 AM - edited 10-01-2018 01:47 AM
I'm having the same issues. The HK number does not connect, and I've tried for over a month to get someone on the chat, and I have never been successful. :(
Also... the China contacts and the Hong Kong contacts are different. Even if HK is technically part of China. So if you haven't heard about any issues contacting the team in China, we aren't using the China number. Thanks.