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Tourist
Posts: 4

Does anyone know GoPro Hong Kong's customer support contact

Does anyone know GoPro Hong Kong's customer support contact ??

 

I need to talk to customer support urgently but none of the local contacts work.

 

Many thanks!!!

GoPro Community Manager
Posts: 5,666

Re: Does anyone know GoPro Hong Kong's customer support contact

We haven't heard of any issues with customers connecting with our team in China. Please try them again at 85 25 8014585, or by chat.

 

If you're not able to get through by either method, please let us know.

 

Thanks,

Jeff

Tourist
Posts: 2

Re: Does anyone know GoPro Hong Kong's customer support contact

[ Edited ]

I'm having the same issues. The HK number does not connect, and I've tried for over a month to get someone on the chat, and I have never been successful. :(

Also... the China contacts and the Hong Kong contacts are different. Even if HK is technically part of China. So if you haven't heard about any issues contacting the team in China, we aren't using the China number. Thanks.

Tourist
Posts: 4

Re: Does anyone know GoPro Hong Kong's customer support contact

I would say there is no customer support in HK. Just call the China one or US one. I got my issue solved by calling the China no.

Hope it helps!
Tourist
Posts: 2

Re: Does anyone know GoPro Hong Kong's customer support contact

Okay, I'll try that. Thank you!