03-03-2020 08:58 AM
Please make sure that you are contacting GoPro support during their office hours.
If you have GoPro PLUS subscription please make sure that you are signed in before initiating chat request.
You may also contact US - English GoPro customer support.
Visit GoPro website then click on the globe icon on the upper right hand corner then choose United States - English.
You should be able to contact them.