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Hiker
Posts: 13

uploaded file not visible

Hello

 

What is going wrong if uploaded file are not visible?

if i try to reupload , the system is reqonizing no new files?

 

thanks

 

tIm

 

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GoPro
Posts: 15,967

Re: uploaded file not visible

Hello, @nordictipis. How are you trying to access the files? If these are files or videos that were uploaded to the PLUS cloud, where do you not see them? Are you checking via plus.gopro.com? Are you checking on the GoPro App? How were the media uploaded? Which of these methods did you use? 

Highlighted
Hiker
Posts: 13

Re: uploaded file not visible

thnaks for your reply

 

i am accessing gopro plus on desktop and app

i used the wireless upload and when it was loaded i also inserted my sd into my mac (. messg came: no new file to upload)

 

greets

tIm

 

 

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GoPro
Posts: 19,518

Re: uploaded file not visible

Hi @nordictipis

 

Are you getting No Files to Import" even when using an SD card adapter?

Please make sure the file structure organization is exactly the same structure when recording on a formatted card. For example, users might tend to change the folder name "100GOPRO" to another naming convention. At which point, Quik for Desktop will NOT allow having the user import the files through the application.

Please make sure to change back the file structure to "100GOPRO" in order to have the files be imported through Quik for Desktop.

 

Let us know how it goes.

 

Thanks!

Ej

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Hiker
Posts: 13

Re: uploaded file not visible

see  attached files

structure ons sd is not changed

 

 

 

Screenshot 2020-05-20 at 18.15.04.png
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GoPro
Posts: 19,518

Re: uploaded file not visible

Thanks! @nordictipis

 

Kindly try this:

Access the files via Finder.

Copy the file folder to your computer then add it as a Media Folder on Quik. See How to Add Media Folders in Quik for desktop\

 

Once done, format the SD card then try doing some test recordings.

Check it via Quik for desktop and see if the same happens.

 

Regards,

Ej

 

 

Highlighted
Hiker
Posts: 13

Re: uploaded file not visible

hello

 

i will do the testing

 

if you added a media file like explained using quik desktop, do tou see these files on other device to?

Highlighted
GoPro
Posts: 19,518

Re: uploaded file not visible

Hi @nordictipis

 

Yes, it should also be uploaded to your PLUS account.

Just make sure you are signed in with the correct account.

Let us know how it goes.

 

Thanks!

Ej