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Tourist
Posts: 3

subscription receipt

[ New ]
According to the ACCC you have to provide me with a receipt within 7 days of my requests. I've been asking about invoices and receipts for over a week now. Please send a digital receipt for my subscription to my user email.

I have also asked several times why the charges to my credit card differ from the invoice and from the initial quoted amount when I purchased the go pro.

Don't bother calling me. Every time I get a "call back" they call for one or two rings and then hang up on a private number that can't be called back. This is the first time I've complained to a company like this, you guys have got the worst customer service I've every come across.
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GoPro
Posts: 24,538

Re: subscription receipt

[ New ]

Hi @jacksonp1788

 

Sorry for any trouble caused.

Order-related concerns are best handled by our Support Team

 

If you haven't yet, please try initiating a chat session.

When reaching out to Support, please ensure that you are not blocking cookies and have your pop-up blocker disabled. You may also try a different browser or go on incognito mode.
 

Thanks!

Ej