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Hiker
Posts: 9

Re: some videos on gopro plus not visible on ipad pro

[ New ]
Sorry its the gopro quick app
that won't show all my videos on gopro plus
GoPro
Posts: 24,666

Re: some videos on gopro plus not visible on ipad pro

[ New ]

Hi @glynw17

 

Have you tried clearing the app's cache?

 

Thanks!

Ej

 

Hiker
Posts: 9

Re: some videos on gopro plus not visible on ipad pro

[ New ]

I've uninstalled GoPro quick and re installed it on my iPad Pro signed into GoPro plus but still the same issue, only edited videos are visible on the GoPro plus cloud, however the go pro app appears to work fine with GoPro plus also the GoPro plus appaars to be ok with my iMac and android phone.  Only appears to be an issue with iPad Pro (plenty of storeage available), I'm guessing that the issue lies with the iPad app, any ideas appreciated 

GoPro
Posts: 18,459

Re: some videos on gopro plus not visible on ipad pro

[ New ]

Hello, @glynw17. To verify, is it an issue with Quik for mobile on the iPad? or GoPro app on the iPad, too? Please note that Quik is no longer in development so there are features/functions and probably media that may not be accessible. It would be best to always use the GoPro App for any mobile device and for accessing Cloud media. 

Hiker
Posts: 9

Re: some videos on gopro plus not visible on ipad pro

[ New ]
I would like to clarify it is the Quick mobile app for ipad that seems to be problematical
GoPro
Posts: 18,459

Re: some videos on gopro plus not visible on ipad pro

[ New ]

In that case, we recommend that you use the GoPro App instead. Thanks!