Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Hiker
Posts: 9

some videos on gopro plus not visible on ipad pro

[ New ]

some videos on gopro plus not visible on ipad pro but are visible on phone and imac - any ideas why this is so?


Accepted Solutions
GoPro
Posts: 18,696

Re: some videos on gopro plus not visible on ipad pro

[ New ]

In that case, we recommend that you use the GoPro App instead. Thanks!

View solution in original post


All Replies
GoPro
Posts: 12,935

Re: some videos on gopro plus not visible on ipad pro

[ New ]

Hello @glynw17. Sorry to hear about the trouble. We'd like to gather a few more details to help further isolate the issue. How did you upload the files to PLUS? Did you upload regular videos, or are the media captured using other modes (TimeLapse, TimeWarp, 360)? By any chance, did you get an error message? How large are the files? Are these chaptered files

GoPro
Posts: 366

Re: some videos on gopro plus not visible on ipad pro

[ New ]

@glynw17 which version of the app are you using on the iPad. Can you check if its the latest ? We addressed an issue in that version that sounds like what you are experiencing.

Hiker
Posts: 9

Re: some videos on gopro plus not visible on ipad pro

[ New ]

The version number on my iPad Pro is 5.0.3 (6950)

Highlighted
GoPro
Posts: 12,935

Re: some videos on gopro plus not visible on ipad pro

[ New ]

@glynw17, please make sure that the GoPro App version installed is v6.17. To check this, go to Settings (gear icon) > About the App.

Hiker
Posts: 9

Re: some videos on gopro plus not visible on ipad pro

[ New ]

Updated from v6.16 to .17 seems to be working ok

GoPro
Posts: 18,696

Re: some videos on gopro plus not visible on ipad pro

[ New ]

Great to know that, @glynw17. Does this mean that you are now able to access your PLUS media through the GoPro App on your iPad Pro? Are these media the same ones that you see under the media Library when you log in to plus.gopro.com? Thanks!

Hiker
Posts: 9

Re: some videos on gopro plus not visible on ipad pro

[ New ]
No only recently edited videos visible