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Tourist
Posts: 11

"response code 51c". cosa significa?

[ New ]

non riesco ad insierire la mia carta per sottoscrivere gopro plus. come mai?


Accepted Solutions
GoPro
Posts: 28,436

Re: "response code 51c". cosa significa?

[ New ]

Hello @dalo91

 

This can occur for a number of reasons including credit card expiration, payment detail errors (including invalid credit card security code or billing address), and or issuing bank verification requirements. Unfortunately, we have no insight as to what issue our Order Support Team ran into with your order. However, we highly recommend you contact your bank/financial institution and verify your payment details,  then resubmit your order through shop.gopro.com as they'll be the ones to receive/review your new order. If the issue persists, we recommend that you use a different card or sign up to PLU via the GoPro app.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 28,436

Re: "response code 51c". cosa significa?

[ New ]

Hello @dalo91

 

This can occur for a number of reasons including credit card expiration, payment detail errors (including invalid credit card security code or billing address), and or issuing bank verification requirements. Unfortunately, we have no insight as to what issue our Order Support Team ran into with your order. However, we highly recommend you contact your bank/financial institution and verify your payment details,  then resubmit your order through shop.gopro.com as they'll be the ones to receive/review your new order. If the issue persists, we recommend that you use a different card or sign up to PLU via the GoPro app.

 

Thanks!

Ej