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Sightseer
Posts: 1

product delivered to wrong address

[ New ]

Hoping someone can help me.

Order was eventually shipped with the UPS tracking link.  Kept tracking the link only to find it was 'delivered'.

No item received and the location of the package is 100+miles away from where I live.

Attempted to reach GoPro CS about the situation and sat in the chat for more than 90mins waiting for an agent.  Reached #1 in the queue only to find the chat was closed down with no agents available.

Tried requesting a call back and after 24hours, no sign of a call.

Can anyone help / suggest what to do?

GoPro
Posts: 21,087

Re: product delivered to wrong address

[ New ]

Hello, @iamroadrunner. We see that you have been able to reach Support and that your case is already handled by one of the representatives. A case has already been raised with the Orders team. Should you need to check for status, you may connect with Support directly.