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Sightseer
Posts: 1

not going over to the cloud

[ New ]
My videos are showing on the app but have a cloud in the corner with a clock in it. When I go to the cloud the videos are not there?? They used to just go straight over? I have it all on auto upload?

Accepted Solutions
GoPro
Posts: 18,660

Re: not going over to the cloud

[ New ]

Hello Everyone. Are you all using the Mobile Upload to upload your media to the PLUS cloud? See how the upload goes by doing it manually through plus.gopro.com. 

 

The steps under "Uploading through gopro.com" in this article will guide you on how to do it. 

View solution in original post


All Replies
Hiker
Posts: 11

Re: not going over to the cloud

[ New ]

Same exact problem here!! 

Highlighted
Tourist
Posts: 2

Re: not going over to the cloud

[ New ]

I've been connected to the cloud for 3-hours trying to upload from the camera - still waiting.  I've got 5 video files that won't upload for some reason. How long does it normally take to upload a video file?

Tourist
Posts: 2

Re: not going over to the cloud

[ New ]

It's almost 11:30 and I'm still waiting for my 1-video file. #NOTHAPPY

 

Sightseer
Posts: 1

Re: not going over to the cloud

[ New ]
Same exact issue. 6 eight minute videos to download. It’s been 5 hours and it just finished the 1st video.
GoPro
Posts: 18,660

Re: not going over to the cloud

[ New ]

Hello Everyone. Are you all using the Mobile Upload to upload your media to the PLUS cloud? See how the upload goes by doing it manually through plus.gopro.com. 

 

The steps under "Uploading through gopro.com" in this article will guide you on how to do it.