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Tourist
Posts: 4

my subscription cancelled for som reason

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I cant use the cloud service and i am getting a massage that my subscription is cancelled - yet the monthly payment  (using iTunes) is all charged and ok. can you fix this please?

GoPro
Posts: 17,489

Re: my subscription cancelled for som reason

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Hello, @ninja6r. Will you be able to check again? Our system shows that you have an active subscription for the GoPro PLUS. Please let us know what you find out. Thanks!

Tourist
Posts: 4

Re: my subscription cancelled for som reason

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Sorry but it still shown as cancalled.  thanks

 

 

Tourist
Posts: 4

Re: my subscription cancelled for som reason

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GoPro
Posts: 17,489

Re: my subscription cancelled for som reason

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I appreciate the update, @ninja6r. We will share this with the PLUS team. I will keep you posted through this thread. Thanks!

GoPro
Posts: 346

Re: my subscription cancelled for som reason

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@ninja6r can you check now please ? Your access should be restored.

Tourist
Posts: 4

Re: my subscription cancelled for som reason

[ New ]
Now it’s all good! Thanks