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Sightseer
Posts: 1

iscrizione gopro plus

salve a tutti io vorrei iscrivermi al sito go pro plus solamente quando inserisco i dati della postepay o della carta di credito mi da questo errore:

Declined. Please contact Customer Support for further assistance and quote "Response code 51c"

 

ma le carte hanno entrambe l abilitazione ai pagamenti on line ed hanno i soldi all'interno come posso fare per ovviare a questo problema? grazie per l attenzione

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GoPro
Posts: 18,785

Re: iscrizione gopro plus

Hi @sweethike84547

 

This can occur for a number of reasons including credit card expiration, payment detail errors (including invalid credit card security code or billing address), and or issuing bank verification requirements. Unfortunately, we have no insight as to what issue our Order Support Team ran into with your order. However, we highly recommend you contact your bank/financial institution and verify your payment details,  then resubmit your order through shop.gopro.com as they'll be the ones to receive/review your new order. If the issue persists, we recommend that you use a different card or purchase PLUS through the GoPro App (iOS/Android).

 

Thanks!

Ej