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Tourist
Posts: 2

hero 8 battery discount

I belong to gopro plus and I purchased 2 new batteries, a floatly and a protective housing for the hero 8 last week for half price.  Today I wanted to order 2 more batteries and they are now full price.  What is the point of joining the gopro plus club if gopro is going to take the discount away that the gopro plus offers when they feel like it.  Gopro-STEP UP and  Put the discount back in place for the hero 8 batteries

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GoPro
Posts: 18,364

Re: hero 8 battery discount

Hi @67westy

 

Please note that the Plus discount is limited to a maximum of 10 items per subscription anniversary year

See https://gopro.com/en/us/shop/subscription/gopro-plus-monthly-subscription/GoProPlusMonthly.html for reference.

 

If this is not the case, please reach out to our Support Team to have this checked further.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Tourist
Posts: 4

Re: hero 8 battery discount

Everything else still shows the discount, except for the gopro 8 batteries. Still well under the 10 items.

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Tourist
Posts: 2

Re: hero 8 battery discount

I only ordered 4 items so far(not 10)
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GoPro
Posts: 15,312

Re: hero 8 battery discount

Hello @brasshatdiver and @67westy. Do you recall seeing any notification regarding shipping restrictions while you were on the purchase page? This could be why you are not able to order (or complete an order with) the batteries that you have indicated. 

 

If this is not the case, will you be able to post a screenshot of the View Cart page? The information on whether you are already subscribed to the GoPro Plus or just added it with the order will also be helpful. We hope to hear back from you. Thanks!

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Sightseer
Posts: 1

Re: hero 8 battery discount

 
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