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Sightseer
Posts: 1

gopro subscription is being used on a different account

[ New ]

i am subscribed to gopro via iphone and everytime i try to restore my purchase it is saying my subscription is being used on a different account and i dont have any other go pro accounts. the subsciption is still active and i need to automatically upload to my cloud

GoPro
Posts: 28,918

Re: gopro subscription is being used on a different account

[ New ]

Hi @bdsportfishing

 

What is the email address associated with your Subscription?

Please send us a direct message when providing this information.

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej

Hiker
Posts: 51

Re: gopro subscription is being used on a different account

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I bring this to your attention. Beware NoPro will steal your content:

https://community.gopro.com/t5/Subscribe-to-GoPro/What-are-you-guy-thinking-with-this-IP-grabbing/m-...

 

 

GoPro
Posts: 418

Re: gopro subscription is being used on a different account

[ New ]

Hello,

 

The iTunes subscription you are trying to restore is attached to a different email address than what shows up for your nickname. This is a gmail address with the name from this account and 21 in it. I cannot give you the whole email address but hopefully that is enough for you to login. Assuming you have access to that email and that you have forgotten the password to it on GoPro, please use the "Forgot password" link to reset your password. Let me know if that helps.

 

Thanks