10-11-2020 05:17 PM
signed up for gopro plus and trying to get some customer service as promiced. 24/7 chat option- never available. call back option- you never do even though you say so. tried existing case numbers and openning new ones. in a time span of a few weeks i have been able to get in touch with a technician only once.
customer service is so bad this is border line fraud.
10-11-2020 07:32 PM
Apologies for the delay, @roniz87. We see your callback request in the system. Our team is currently working through a high volume of contacts so our response time may be slightly longer than usual. Rest assured, we'll follow up with you as soon as possible. Thank you for your patience.