Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Highlighted
Sightseer
Posts: 1

file damaged

FILE CORRUPTED

 

Hi,

I have shot 3 files with my hero 5 session. the Sandisk card has given me error for all 3 files on the display.

 

now, while all  3 files are playable on the go pro gallery, they ARE NOT available on the Go Pro App NOR on my laptop.

 

Solutions anybody?

Highlighted
GoPro
Posts: 16,046

Re: file damaged

Hello, @cartribu. When the camera is paired with the GoPro App, are you able to see a preview of the files? How are you playing back the media on your laptop? Do you use a particular application? Do you get any error message?