Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Posts: 1

file damaged

[ New ]




I have shot 3 files with my hero 5 session. the Sandisk card has given me error for all 3 files on the display.


now, while all  3 files are playable on the go pro gallery, they ARE NOT available on the Go Pro App NOR on my laptop.


Solutions anybody?

Posts: 19,608

Re: file damaged

[ New ]

Hello, @cartribu. When the camera is paired with the GoPro App, are you able to see a preview of the files? How are you playing back the media on your laptop? Do you use a particular application? Do you get any error message?