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Tourist
Posts: 1

double charge gopro hero 9 and additional information for the invoice.

[ New ]

hello Sir/Madam

 

I made a purchase last week with the information below:

 

Invoice Number: CS-4638604
Order Number: MP-04742782

Invoice Date: 4/30/2021

First of all i have noticed that i have double charged in my card. I have attached a screenshot of that day charges in which you can see also card number. My other personal data you can have it from the invoice.

 

In addition to the issue of double charge I would like you to add and resend the invoice with the following invoice details:

VAT/nr: EL101263519

tax office: D' Thessalonikis 

 

thank you in advance

waiting for your reply


Accepted Solutions
GoPro
Posts: 32,070

Re: double charge gopro hero 9 and additional information for the invoice.

[ New ]

Hi @bozanostra

 

We only see one charge for the camera order on our records.

The second charge for the camera may just be the authorization request and not an actual charge.

 

The invoice we send contains all of the necessary information that is compliant with local and state EU laws.

The copy we send is system generated and we are not able to edit information.

 

PS: We have edited your post for security reasons.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 32,070

Re: double charge gopro hero 9 and additional information for the invoice.

[ New ]

Hi @bozanostra

 

We only see one charge for the camera order on our records.

The second charge for the camera may just be the authorization request and not an actual charge.

 

The invoice we send contains all of the necessary information that is compliant with local and state EU laws.

The copy we send is system generated and we are not able to edit information.

 

PS: We have edited your post for security reasons.

 

Thanks!

Ej