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Sightseer
Posts: 1

contact phone

[ New ]

hello i purhased go pro plus after buying my hero black but it seems i have no acess ti it yet, what can i do to see if ive made some mistake installing it or something.503 550 2165

GoPro
Posts: 18,440

Re: contact phone

[ New ]

Hello, @rockysand83632. How/where did you purchase your PLUS subscription? Were you able to receive a confirmation of the successful purchase? What do you get when you log on to your account through plus.gopro.com?

 

We used the email address in your Hub profile but we are unable to pull up any record for a PLUS account. Did you use the same email address? Let us know what you find out. Thanks!